Work Terms and Conditions
1.
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Definitions and Terms of Contract:
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a.
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"The Company" for the purposes of these conditions means
Outline Web Solutions Limited, a Company registered in England, and
the party to which the goods are to be supplied or service rendered
by the Company is referred to as the "the Customer".
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b.
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All orders from the Customer shall be treated by the Company as
an offer to purchase only the goods and services expressly stated
on the Company's Quotation, and are wholly subject to the Standard
Conditions of Supply stated herein, unless specifically amended in
writing by the Company. These Standard Conditions of Supply shall
be revised from time to time as the Company judges appropriate and
only that edition offered at the time of contract shall apply to
that contract.
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c.
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No contract with the Customer shall come into existence until such
order has been accepted by the Company in writing, or until the Customer
has provided a payment to the Company which has been accepted.
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d.
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Unless set out herein no terms, conditions or warranties put forward
by the Customer or which might otherwise be implied by law or by
custom shall form part of any contract between the Company and the
Customer.
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e.
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The Customer acknowledges that in entering into a contract with
the Company it does not rely on any representations, statements,
descriptions or illustrations, which may have been made or supplied
by the Company or its servants or agents or third parties unless
expressly written on authorised Company materials.
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f.
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Any clerical, typographical or other error or omission in any document
or other information issued by the Company may be corrected by the
Company without liability.
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2.
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Price:
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a.
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The price for goods and services shall be as stated on the Quotation
and ordinarily subject to VAT unless exempt or zero-rated or exported
outside of the European Community.
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b.
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Unless otherwise noted on the Quotation, the stated deposit shall
be due and payable immediately upon the placing of the order and
the balance shall be due as defined hereafter in sections B through
F, being the specific division or application applicable to each
item ordered by the Customer. In the event of a single Quotation
including more than one category of product or service, then each
item shall independently be subject to the specific payment and cancellation
terms referred to in Sections B through F herein, unless specifically
amended within the Quotation.
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c.
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Save for the deposit due on placing the order, all sums shall be
payable on receipt of the Company's invoice and subject to the payments
terms thereon.
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d.
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If the Customer has entered into a leasing agreement in respect
of the goods or services, then the invoice maybe submitted to the
leasing organisation if directed to do so by the Customer. In all
matters concerning the payment and conduct of the contract the leasing
organisation is agreed to be an agent of the Customer and bound by
the terms and conditions herein. No altercation by the leasing organisation
shall be accepted by the Company as being grounds for amendment or
termination of contract, except as confirmed by the Company in writing
which shall become an integral part of the above mentioned contract.
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e.
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If the Customer enters into arrangements of any type with an insurer,
then such insurer is agreed to be acting as an agent of the Customer,
and bound by these Standard Conditions of Supply.
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f.
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Interest shall be due on all overdue payments from the Customer
to the Company at the rate of 2% above the base rate as set from
time to time of Natwest Bank Plc until such time as payment in full
is received by the Company.
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3.
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Means of Payment:
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The Company accepts payment by bank transfer, cheque and most major
debit and credit cards.
Any dishonoured payment will incur an administration charge of £15
per incident. The Company reserves the right to refuse to accept payment
on selected debit or credit cards.
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4.
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Ownership of Goods and Provision of Services:
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Goods supplied by The Company to the Customer remain the property
of the Company until all outstanding monies have been paid to the Company
by the Customer. In the case of Services the Company reserves the right
to suspend the Service to the Customer if payment for the Service falls
into arrears.
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5.
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Warranty:
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a.
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All goods, but not services or software, will be new unless otherwise
notified to the Customer by the Company at the time of Quotation.
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b.
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Where the Company is not the manufacturer or author of products
sold to the Customer, then the Customer shall have the benefit of
the manufacturer's warranty as applicable to the product supplied.
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c.
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All goods and services supplied shall comply with all legal requirements
for such items in the United Kingdom if supplied by the Company from
the United Kingdom. The Company denies legal responsibility for all
goods and services supplied to a country outside of the United Kingdom,
if such laws in the buying country conflict with those of the United
Kingdom on such issues of offence. It is the responsibility of the
Customer to ensure that he is compliant with the laws in the country
within which it intends to use or apply or publish the products supplied
by the Company.
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d.
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The Company shall not be liable for defects in the products of
any type discovered after delivery, if caused or contributed to by
the goods having been stored, used or maintained otherwise than in
compliance with any specifications laid down by the Company or the
manufacturers of the goods or caused by the Customer having performed
or permitted to be performed any unauthorised maintenance or repair
or alteration to the products.
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e.
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The Company will not be liable to the Customer for any loss or
damage suffered as a result of the products supplied by the Company
failing to perform if such failure is caused by faults or disruptions
in the service provided by any type of telecommunications network
provider.
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f.
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The Company shall have no liability to the Customer for consequential
or any indirect loss, howsoever caused and in all countries. All
conditions, warranties or other terms that are express or implied
by law which are inconsistent with this condition are so far as legally
possible within the United Kingdom excluded from the Company's liabilities.
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g.
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Where technically appropriate, all products supplied are designed
to be compatible with the type of circuit ordinarily supplied by
British Telecom (BT) plc from time to time, and such shall be regarded
as the operative standard unless agreed by the Company in writing.
The Company makes no representation as to the compatibility of the
goods with telecommunications supplied to the site where such products
are to be used if the telecommunications are not to the standard
specifications of BT.
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B:
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TERMS AND CONDITIONS FOR INTERNET ACCESS, WEB HOSTING, MAINTENANCE
CONTRACTS
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1.
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Payment Terms:
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Upon confirmation of the Customer's order, the Company shall raise
an invoice for the first period of the service provision being a
minimum of one quarter year, and the invoice shall be due for payment
upon receipt and service shall not commence until receipt of that
payment. At the same time, the Company shall provide to the Customer
a Bankers Standing Order Form, and shall request the Customer to
complete that form and return to the Company. The Company is unable
to provide the second and further period's service unless it is in
receipt of this validly completed Bankers form prior to 30 days before
the end of the first service period. Without the receipt of this
form within that time, the service shall be terminated on the last
day of the period paid for, and the Company shall reconnect the service
upon receipt of a new purchase order with payment.
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2.
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Term & Termination:
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The Customer may give 30 days written notice to terminate the service
whereupon advance payments remain payable and cannot be refunded.
The Company may suspend the service for non-payment or misuse. The
Company may suspend service temporarily for maintenance work to be
carried out when reasonable notice will be given if possible by display
upon the Company's Internet Home Page.
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3.
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Provision and Content of Service:
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The Company will make reasonable best endeavours to give prompt
and continuing service. The Company specifically excludes any warranty
as to accuracy of information received through a connection to the
internet and world wide web, and denies all legal responsibility
in all areas should illegal, libellous or obscene material be sourced
by the Customer or his agent via the Company's internet service.
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4.
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Web hosting services:
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Customers may retain the services of the Company to host upon it's
computers web sites not originated by the Company, and whose ongoing
content is capable of amendment by the Customer at his discretion.
In these circumstances the Company retains the right to suspend this
hosting service if advised that the content therein may contravene
English law. The company may then request the Customer to make amendments
so as to adhere to English law, and failing such amendment the Company
will then take appropriate actions as it sees fit to protect it's
legal position. In the event of a Customer wishing to host materials
which the Company may judge to infringe public standards of decency
or accepted good commercial practice, then the Company reserves the
right to decline to continue to offer Web hosting and instead offer
Co-location services subject to specific price and payment terms,
In all such matters of content, the Company shall be the final arbiter,
but shall not unilaterally engage in censorship by amendment of content.
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C:
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TERMS AND CONDITIONS FOR WEB DESIGN AND INTERNET/WEB APPLICATIONS
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1.
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Payment Terms:
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Unless otherwise agreed beforehand in writing by the Company, upon
confirmation of the Customer's order, the Company shall raise an
invoice for 50% of the quoted price, and the invoice shall be due
for payment upon receipt. Upon completion of the work specified in
the Quotation, the Company shall raise a second invoice for the remaining
50% which shall be due for payment within 30 days.
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2.
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Term & Termination:
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In the event that the Customer gives written notice to terminate
the continuation of the project ordered by him, should the Customer
have already paid the first 50% invoice, then the Company is not
bound to make any refund of that sum. Should the Company have already
commenced work upon the project, and be able to demonstrate such
progress to the Customer by presentation of materials written or
created expressly for that project, then the Company reserves the
right to serve an invoice upon the Customer for the final 50% portion
of the project ordered by the Customer and hence proceed to completion
and delivery. In the event of non-payment of any sum invoiced for
work of this type, the Company reserves the right to offset sums
received from the Customer for other categories of invoices in payment
towards this category of service.
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3.
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Copyright:
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Except as specifically amended within the Quotation, the Company
shall retain title to the copyright of all computer code written
by employees of the Company, howsoever that code subsequently be
applied to computer applications, and whether or not that code is
embedded within software written for and sold to the Customer. Software
written for and purchased by the Customer may also include embedded
within it the proprietary computer code which forms the basis of
the operating system or programming language or other computer utility,
and the Company specifically excludes such proprietary code from
this statement of copyright title where that code is subject to previously
established copyright by it's authors or where the code has been
previously declared to be in the public domain. The Company shall
use it's best endeavours to ensure that such proprietary code is
provided onto the Customer within the proper terms of it's licenced
usage constraints but the Company will accept no claim of liability
should the Customer make use and application of the code outside
of the terms defined by the owner of the relevant copyright.
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4.
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Application performance:
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The Company shall use it's best endeavours to create computer software
products as agreed to be purchased by the Customer and shall offer
a warranty as described herein. The Company warrants that the product
delivered to the Customer shall perform according to the logical
structure, which enables the processes therein to function correctly.
However the Company denies all liability for the timely operation
of the product when used within an Internet environment, where the
Customer or third party is providing the computer equipment upon
which the product is to reside or depend upon for any part of it's
functionality. Should the Customer have also ordered computer equipment
from the Company to provide the residence and interfaces for the
operation of the product, then the Company reserves the right at
it's own cost to amend the detailed construction of the equipment
or the logical functioning of the product in order to effect the
timely operation of the product in a working environment, and shall
deny all liability thereafter should the Customer prevent such acts
by the Company. By confirmation of contract with the Company, the
Customer specifically confirms his understanding that the timely
operation of the Internet and world wide web is governed by constraints
beyond the control of either party, and that the Company is not liable
for perceived slow operation of an application written for the Customer,
and accepts that from time to time the Company may offer advice upon
amendments which may become necessary to improve the perceived speed
of operation.
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5.
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Maintenance:
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a.
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Unless amended within the Quotation upon which an order is placed,
maintenance for one year after completion is included within the
purchase price of designs and applications authored by the Company.
Within this context alone, maintenance shall refer solely to the
repair of any defect to the original computer code which shall
arise or be noticed during the operation and is agreed by the
Company to be in contravention of the original agreed product
or functionality description.
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b.
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A charge for continued maintenance at the Company's then current
price will be made, from the first anniversary of the completion
of the designs or applications authored by the Company, should
the Customer or his agent require maintenance. Such maintenance
may include at the Company's recommendation works as are required
to make the products in use by the Customer conform to technical
standards as may arise from the publication of Revised Editions
of other company's products as referred to next in paragraph 6.
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6.
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Revised Editions:
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Designs and applications authored by the Company may depend upon
or work in conjunction with or include software systems or utilities
supplied to the Company by other authoring companies typically but
not exclusively in the areas of operating systems and programming
languages which are usually subject to re-publication from time to
time in Revised Editions. The Company reserves the right to amend
applications which it authors to be compatible in operation with
the latest such Revised Editions, and accepts no liability for failures
of functionality which may arise if the Customer chooses to use later
such Revised Editions without written clarification from the Company
as to the potential defects which may so arise.
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7.
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Computers:
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The Company shall provide designs and applications, which it authors
to be fully functional upon computer equipment of a type and generation
specified by the Customer. In the event of computer manufacturers
releasing later amended designs of equipment, the Customer should
seek advice from the Company as to the compatibility of the Company's
products with such new designs. In any event the Company shall not
be liable should new equipment be used by the Customer or his agents.
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D:
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TERMS & CONDITIONS FOR SYSTEMS (HARDWARE & TELECOMS EQUIPMENT)
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1.
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Payment terms:
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Upon confirmation of the Customer's order, the Company shall raise
an invoice for the sale and shall effect processing of the order
upon receipt of payment in full. Customers may apply to the Company
for the establishment of a Trade Account, which shall be at the discretion
of the Company to so do.
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2.
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Damage:
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Risk of loss or damage to the goods shall pass to the Customer
and delivery shall occur
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a.
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upon the Company or it's agent loading the same onto the vehicle
of the Customer or it's carrier; or
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b.
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If the Company agrees to deliver to the Customer, upon arrival
at the Customers premises on the vehicle of the Company or it's
carrier or it's agent; or
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c.
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If the Company is to install the goods, when they have been
located at the Customer's premises or other defined location and
have been connected to power and other necessary connections but
before any proof of functionality is displayed.
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3.
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Delivery:
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a.
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In the case of failure to deliver by the estimated time the
Customer shall not rescind the contract for this reason unless
on or within 14 days after the estimated delivery date the Customer
gives to the Company notice in writing specifying a 14 day period
within which the goods in question are required to be delivered
and the Company fails to deliver within that period.
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b.
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No claim for short delivery or in respect of damage in transit
will be accepted by the Company unless the shortage or damage
is noted on the delivery note or reported to the Company within
two working days from delivery. In such a case the Company will
make up the shortfalls or repair or replace the damaged goods.
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4.
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Installation:
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If the quotation includes installation of the goods, then the Company
will endeavour to do so as soon as practicable after delivery but
does not accept liability for delay in installing the goods, unless
specifically agreed in writing by the Company.
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5.
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Title & Insurance:
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a.
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Goods and products supplied by the Company shall remain the
property of the Company until payment in full of all monies owing
to the Company in respect of such goods has been received by the
Company.
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b.
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The Company may at any time after monies become due claim such
amounts rather than recovering the goods.
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c.
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All goods and products which have not been paid for in full
shall be kept insured by the Customer for no less than the invoice
value of the goods and any proceeds of such insurance shall be
held on trust for the Company.
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d.
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The Company shall be entitled at any time to repossess goods
which remain the property of the Company and the Customer hereby
grants to the Company, its agents and servants a licence to enter
upon any premises where such goods are stored for the time being
for the purpose of repossessing the goods and agrees to give the
Company such assistance as the Company may require.
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6.
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Maintenance:
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a.
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Unless amended within the Quotation upon which an order is
placed, maintenance for the first year is included within the
purchase price of goods sold by the Company.
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b.
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A charge for continued maintenance at the Company's then current
price will be made, and for all additions and alterations from
the first anniversary of the installation of any part of the system,
should maintenance be required by a leasing Company, insurance
company or ordered by the Customer in writing.
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